PRIVACY POLICY

VidaCure Pharmacy values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us through our website and other online platforms.

1. Information We Collect

In compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations (IRR), VidaCure Pharmacy is committed to safeguarding your privacy and ensuring that your personal data is collected, processed, and stored in accordance with Philippine data protection standards.

We may collect the following types of information when you visit our website, contact us, or avail of our services:

  • Personal Information
     Pursuant to Section 3(g) of the Data Privacy Act of 2012 (R.A. 10173), “Personal Information” refers to:

“any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.”

This may include, but is not limited to, your name, contact number, email address, and any other information you voluntarily provide through our online forms, inquiries, or transactions.

Sensitive Personal Information
 Under Section 3(l) of the Data Privacy Act of 2012 (R.A. 10173), “Sensitive Personal Information” refers to:

(1) Personal information about an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical, or political affiliations;
 (2) Personal information about an individual’s health, education, genetic or sexual life, or to any proceeding for any offense committed or alleged to have been committed by such person, the disposal of such proceedings, or the sentence of any court in such proceedings;
 (3) Personal information issued by government agencies peculiar to an individual, such as social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and
 (4) Personal information specifically established by an executive order or an act of Congress to be kept classified.

We may collect such information only when necessary for the provision of our pharmacy services, healthcare support, or when required by law or regulation.

  • Non-Personal Information
     We may also collect non-personal information automatically when you access our website, including your browser type, device, operating system, IP address, and browsing behavior. This data is used solely for analytics, website optimization, and improving user experience. Such information does not identify you personally.

2. How We Process Your Information

In accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations, VidaCure Pharmacy ensures that all personal data collected is processed lawfully, fairly, and transparently for legitimate purposes related to our services.

Under Section 3(j) of the Data Privacy Act of 2012 (R.A. 10173), “Processing” refers to:

“any operation or any set of operations performed upon personal information, including, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of data.”

In line with this definition, VidaCure Pharmacy processes your data through secure and authorized means for the following purposes:

  • To Respond to Your Inquiries and Provide Requested Services
     We use your personal information to verify your identity, communicate with you, and fulfill your requests such as product inquiries, pharmacy services, or other customer support needs.
  • To Improve Website Performance and User Experience
     Non-personal data (such as browser type, IP address, and usage patterns) is analyzed to enhance website functionality, accessibility, and content relevance.
  • To Send Relevant Updates, Promotions, or Health Information (With Your Consent)
     We may use your contact details to share newsletters, promotions, or health-related updates. You have the right to withdraw your consent at any time.
  • To Comply with Applicable Laws and Regulations
     We may process and disclose information as required by law, regulation, or valid legal processes, including those necessary to comply with regulatory obligations, audits, or public health requirements.

3. Data Protection and Security

In compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations (IRR), VidaCure Pharmacy is committed to maintaining the confidentiality, integrity, and availability of all personal data under our control and custody.

We implement a combination of organizational, physical, and technical security measures to ensure your information is protected against unauthorized access, alteration, disclosure, or destruction. These measures are designed to comply with the National Privacy Commission (NPC)’s standards for data protection.

Our safeguards include, but are not limited to, the following:

  • Administrative Safeguards
     We enforce internal policies on data privacy, limit access to authorized personnel only, and ensure that employees handling personal data are trained on proper data management and confidentiality obligations.
  • Technical Safeguards
     We utilize secure servers, encryption technologies, firewalls, and regular system monitoring to protect our databases and prevent data breaches or unauthorized access. Access to data is logged and monitored to detect suspicious activity.
  • Physical Safeguards
     We maintain physical security controls within our offices and data storage facilities, including restricted access areas, secure file storage, and proper disposal of documents containing personal information.

While we take all reasonable measures to protect your data, please note that no method of electronic transmission or storage over the internet is completely secure. Therefore, we cannot guarantee absolute protection, but we continuously review and enhance our security protocols to mitigate potential risks and vulnerabilities.

In the event of a personal data breach, we will notify affected individuals and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act and its IRR.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings.

5. Sharing of Information

In compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, VidaCure Pharmacy upholds the principles of transparency, legitimate purpose, and proportionality in the collection, processing, and sharing of personal data.

We do not sell, trade, or rent your personal information to any third party. Any sharing or disclosure of data is conducted only under the lawful bases provided by the Data Privacy Act and its Implementing Rules and Regulations (IRR).

Under Sections 12 and 13 of the Data Privacy Act of 2012, personal information and sensitive personal information may be processed and shared only if:

  • The data subject has given their consent;
  • The processing or sharing is necessary for the fulfillment of a contract with the data subject;
  • It is required for compliance with a legal obligation;
  • It is needed to protect vitally important interests (such as life and health); or
  • It is necessary for legitimate business purposes, provided that it does not override the fundamental rights and freedoms of the data subject.

In line with these provisions, VidaCure Pharmacy may share your data only with the following parties:

  • Trusted Service Providers
     We may share limited personal information with carefully selected third-party service providers who assist us in website hosting, data analytics, or customer communication. These providers are bound by confidentiality agreements and are required to process data only for authorized purposes, in compliance with the Data Privacy Act.
  • Government Authorities and Law Enforcement Agencies
     We may disclose personal information when required by law, court order, or legal process, or when necessary to comply with obligations under relevant government regulations, such as those imposed by the Food and Drug Administration (FDA) or Department of Health (DOH).
  • With Your Consent
     In some cases, we may share your data with other entities (such as partner clinics or laboratories) only upon your explicit consent, and solely for purposes you have been informed about in advance.

All data sharing activities are governed by Section 20 of the Data Privacy Act of 2012, which mandates organizations to implement appropriate security measures, accountability procedures, and contractual safeguards to ensure that shared information remains protected and used only for lawful and declared purposes.

6. Data Retention

We retain your personal data only as long as necessary for the purposes stated above or as required by applicable laws.

7. Your Rights

In accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations (IRR), you are recognized as a data subject with specific rights over your personal data. VidaCure Pharmacy respects and upholds these rights to ensure transparency, accountability, and control over your personal information.

Under Sections 16 and 17 of the Data Privacy Act, you have the following rights:

  • Right to be Informed
     You have the right to be notified and informed about how your personal data is collected, processed, and used. This includes the purpose of data collection, how long it will be stored, and with whom it may be shared.
  • Right to Access
     You may request confirmation on whether we hold any personal data about you, and if so, obtain a copy of such data in an intelligible format. This allows you to understand how your information is being processed.
  • Right to Rectification (Correction)
     If you believe that any of your personal information is inaccurate, incomplete, or outdated, you may request that it be corrected or updated. We will take reasonable steps to ensure that inaccurate data is promptly rectified.
  • Right to Object or Withdraw Consent
     You may object to the processing of your personal data or withdraw consent previously given, particularly for marketing communications or optional services. However, please note that withdrawing consent may limit our ability to provide certain services that rely on your information.
  • Right to Erasure or Blocking
     You may request the deletion or blocking of your personal data if it is no longer necessary for the purposes for which it was collected, or if you believe it is being unlawfully processed. Certain records, however, may need to be retained to comply with legal or regulatory obligations.
  • Right to Data Portability
     When applicable, you have the right to obtain and electronically move, copy, or transfer your personal data in a structured, commonly used, and machine-readable format for your own use.
  • Right to Lodge a Complaint
     If you believe that your data privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) through its official website at https://www.privacy.gov.ph. You may also contact us directly so we can address your concerns promptly.

VidaCure Pharmacy is committed to respecting and facilitating the exercise of these rights. You may reach out to our Data Protection Officer (DPO) or send your requests through our designated contact channels indicated in this Privacy Policy.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised date.

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